Shipping Policy

Last updated: June 2026

Thank you for shopping with DJNIELO'S. Here's everything you need to know about how we ship your order.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

We ship to South Africa and internationally. Estimated delivery times are:

• South Africa: 7–15 business days
• International: 14–30 business days depending on destination

Please note that delivery times are estimates and may vary due to customs processing, public holidays, or courier delays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — keep an eye on our store for updates.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information where available. You can use this to monitor your delivery.

Customs & Import Duties

For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Lost or Delayed Parcels

If your order hasn't arrived within the estimated timeframe, please contact us at lootsdanielle02@gmail.com and we will investigate with the courier on your behalf.

Contact Us

Have a shipping question? Email us at lootsdanielle02@gmail.com and we'll get back to you within 2 business days.